NETZSCH Service - One Source Solutions

Service

For decades, the business unit "Grinding & Dispersing" of the NETZSCH Group has been setting standards in the fields of grinding- and dispersing technology for laboratory and production. Our machine program includes dry- and wet grinding systems, agitators, kneaders and dispersing machines, dry classifying systems as well as complete plants. However, we do not just want to be perceived by our customers as a worldwide leading company in the field of technology, but rather we also wish to be seen as a competent consultant with a comprehensive range of services. To increase your competitiveness, to organize the smooth and efficient running of your processes and to ensure a maximum machine uptime, we offer you a range of services, which makes us your capable and reliable partner.

Wet Grinding and Dispersing

NETZSCH-Feinmahltechnik GmbH, Selb, Germany

Head of Service Department

Johannes Wildenrother
Tel.: +49 9287 797 148
Mobil: +49 172 888 12 70
 johannes.wildenrother‎‎@‎‎NETZSCH.com

Mr. Johannes Wildenrother - Head of Service Department

Leader Service Technician Team

First Level Support: Mechanics

Gerhard Reisnecker
Tel.: +49 9287 797 235
Mobile: +49 172 881 2073
 gerhard.reisnecker‎@‎netzsch.com

Gerhard Reisnecker - Leader Service Technician Team

First Level Support: Electrics

Dieter Beer
Tel.: +49 9287 797 424
Mobile: +49 1551 88 40 002
 dieter.beer‎@‎netzsch.com

Dieter Beer - First Level Support: Electrics

Service Agreement

  • Scheduling of inspection and maintenance
  • Assurance of optimal availability of your machine
  • Detailed documentation regarding the condition of your machine

Start-Up

  • Scheduling and scope according to customer request
  • Technical and procedural onsite support
  • Instruction of service and operating personnel

Maintenance

  • Restoration of your machine to its ideal state
  • Assessment by highly qualified NETZSCH service engineers
  • Usage of original spare parts
  • Overall examination of the system (mechanical, electrical and procedural)

Inspection

  • Evaluation of the condition of your machine
  • Detailed report about its condition
  • Flexible scheduling for inspections in coordination with your production

Reconstruction

  • Individual modernization and upgrading of your machine
  • Increase of productivity, operating safety and operator convenience
  • Optimization of your system according to your product and your application

Reconditioning

  • Assessment of your machine´s condition
  • Evaluation of the necessary investment measures
  • Carrying out of all revision work at our premises or yours
  • Recommissioning incl. all paperwork

Your NETZSCH-Feinmahltechnik Service Team


Dry Ginding and Classifying

NETZSCH Trockenmahltechnik GmbH, Hanau, Germany

Head of Service Department

Hartmut Fax

Tel.: +49 6181 506-239

Start-Up

  • Scheduling and scope according to customer request
  • Technical and procedural onsite support
  • Instruction of service and operating personnel

Service Agreement

  • Scheduling of inspection and maintenance
  • Assurance of optimal availability of your machine
  • Detailed documentation regarding the condition of your machine

Inspection

  • Evaluation of the condition of your machine
  • Detailed report about its condition
  • Flexible scheduling for inspections in coordination with your production

Maintenance

  • Restoration of your machine to its ideal state
  • Assessment by highly qualified NETZSCH service engineers
  • Usage of original spare parts
  • Overall examination of the system (mechanical, electrical and procedural)

Reconstruction

  • Individual modernization and upgrading of your machine
  • Increase of productivity, operating safety and operator convenience
  • Optimization of your system according to your product and your application

Reconditioning

  • Assessment of your machine´s condition
  • Evaluation of the necessary investment measures
  • Carrying out of all revision work at our premises or yours
  • Recommissioning incl. all paperwork

Dispersing & Homogenizing

NETZSCH Vakumix GmbH, Weyhe-Dreye, Germany

General/Contact

You want more than just a supplier and we want more than just to supply a machine.

NETZSCH Vakumix as partner for industry offers a full service. From the first day of your planning up to ...

Profit from our specialists during trainings, workshops or directly at our premises.
Please do not hesitate to contact our maintenance team. There is much which can be solved from afar.

We are happy to assist you, do not hesitate to contact us.

Contact directly the NETZSCH Vakumix Service:

NETZSCH Vakumix GmbH
Service
Mr. Dieter Breckner
Zeppelinstrasse 1
D-28844 Weyhe
Tel.: +49 421 8 49 56 0
Fax.: +49 421 8 49 56 92
e-mail:  dieter.breckner‎@‎netzsch.com

Product Service

NETZSCH Vakumix Service for all plants

At any time and world-wide – we assist you at once – quickly and reliably.

  • Installation
  • Commissioning
  • Maintenance
  • Reconstructions / Overhauls
  • Repairs
  • Spare parts
  • Guarantee Cases

Installation

NETZSCH Vakumix manufactures the processing plants in modular design, such that single subassemblies, such as mixers, premix vessels, platforms and utility subassemblies can be installed in a quick and uncompli-cated way at the customer’s site.

The individual modules are equipped with intelligent clamps and with BUS compliant valve ways and were always factory-tested.

Commissioning

Commissioning times are considerably reduced by the modules pre-assembled and tested in the manufacturer’s factory.

The modules are connected with the PLC via a BUS system and can be commissioned very quickly by already tested software.

Maintenance

Preventive maintenance always pays out for the customer, as nothing is more expensive than a plant breaking down just in the moment when it is desperately needed for production.
In order to prevent this, the NETZSCH Vakumix service staff carries out the following works:

Please contact us. Together, we will find the optimum solution for you.

  • Testing of machine functions
  • Testing of tightness of machines, pipings and vessels
  • Testing of vacuum system and of vacuum tightness
  • Testing of valve seals
  • Testing of mechanical seals and sealing liquid system
  • Tests on wear and checking of spare parts
  • Testing of initiators, controllers and return signals etc.
  • Testing of scrapers and agitators
  • Testing of safety-related functions of the machine
  • Testing of pneumatic fittings
  • Testing of electric control and the corresponding functions

Request our maintenance staff, in order to avoid production downtimes.

Reconstructions & Overhauls

If your production unit shall be retrofitted, parts exchanged or if new and more powerful components shall be integrated, please do not hesitate to contact us.

Our business activities comprise:

  • Integration of homogenizers into your existing plants via corresponding adapters
  • Exchange of agitators and their scraper systems against powerful and hygienically clean systems.
  • Plant extentions, premix vessels, dosing systems, piping systems, platform enlargements etc.
  • Upgrading of controls, new wiring, touch IPC, visualizations, recipe programmes, trendings, documentation, etc.

You will benefit from reconstructions at your existing production plants, as we use our powerful subassemblies for these reconstructions.

Repairs

If a defective part of your processing unit needs a repair, the NETZSCH Vakumix Service Team is at your disposal worldwide – in a quick and reliable way.

Spare Parts

NETZSCH Vakumix has on stock all current spare parts of the NETZSCH Vakumix range. The spare parts are available to the customer within 24 hours.

Guarantee Cases

In the case of a warranty claim, please do not hesitate to contact our service.

NETZSCH Vakumix GmbH
Service
Mr. Dieter Breckner
Zeppelinstrasse 1
D-28844 Weyhe
Tel.: +49 421 8 49 56 27
Fax.: +49 421 8 49 56 92
e-mail:  dieter.breckner‎@‎netzsch.com

Mr. Breckner will be of your assistance and start the corresponding necessary measures.

Services

NETZSCH Vakumix Service for your company

In the run-up to an investment, we are at your disposal regarding

  • Machine design
  • Plant design
  • Factory design
  • Sample production.

Installation and commissioning of the production machines and plants supplied by NETZSCH Vakumix at home and abroad is for us our daily business.
In general, this includes a thourough training of the operation and maintenance staff, if requested we also attend the first premix and provide our support during production.

Moreover, a quick, unbureaucratic 24 hour service can be taken for granted.

Furthermore, we are at your disposal with

  • Error analyses
  • Maintenance contracts
  • Service contracts
  • Consignment stock
  • Second-hand machines / trade-in

Training

As NETZSCH Vakumix supplies complex process technology, it is a matter of course to train the customer on NETZSCH Vakumix plants.
Usually, the training is carried out in

  • theory and
  • practise

The training is subdivided into:

  • Staff Production
  • Staff Maintenance

The object of the training is that the machine operator is able to control the machine in such a way that high quality of products, short batches and cleaning times as well as a reliable operation of the plant are guaranteed.

Technical Consultancy

Already in the run-up of an order, intensive talks with the customer regarding the operation field of the plant and the expectations of the customer should be carried out.

NETZSCH Vakumix is able to provide the following support and advice:

  • Supply of planning fundamentals
  • Test of utilities and output
  • Arrangement drawings
  • Diagrams in terms of process engineering
  • Complete factory design plannings
  • Cost – benefit analysis
  • Etc.

Good advice always pays off for clients!


Service worldwide

Your contact in

Germany

NETZSCH-Feinmahltechnik GmbH
Selb
Johannes Wildenrother
Tel.: +49 9287 797 148
Cell: +49 172 888 12 70
 johannes.wildenrother‎‎@‎‎NETZSCH.com

NETZSCH Vakumix GmbH
Weyhe-Dreye
Dieter Breckner
Tel.: +49 421 8 49 56 27
 dieter.breckner‎@‎netzsch.com

NETZSCH Trockenmahltechnik GmbH
Hanau
Hartmut Fax
Tel.: +49 6181 506-239
 ntt_service‎‎@‎‎NETZSCH.com

Brazil
NETZSCH Indústria e Comércio de Equipamentos de Moagem Ltda.

Pomerode
E-mail:  info.nem‎@‎netzsch.com

China
NETZSCH (Shanghai) Machinery and Instruments Co., Ltd.

Shanghai
E-mail:  info.nsc‎@‎netzsch.com

Great Britain
NETZSCH Mastermix Ltd.

Lichfield
E-mail:  info.nmx‎@‎netzsch.com

Spain
NETZSCH España, S.A.U

Terrassa
E-mail:  info.neb‎@‎netzsch.com

Russia
ZAO NETZSCH Tula

Tula
E-mail:  info.ntr‎@‎netzsch.com

Turkey
NETZSCH Makine Sanayi ve Ticaret Ltd. Sti.

Izmir
Service Support: Özdoğan URFALIOĞLU
Cell: +90.530.668 79 56
Tel.: +90.232.325 46 46/ 104
Fax: +90.232.325 46 50
E-mail:  ozdogan.urfalioglu‎‎@‎‎NETZSCH.com

USA

NETZSCH Premier Technologies, LLC.
125 Pickering Way, Exton, PA 19341

Phone: 484 879 2020
Toll Free: 800 676 6455
 info.npt‎@‎netzsch.com


After Sales Manager
Dirk Pennington
Direct: 610 280 1280
Cell: 610 209 0530
 dirk.pennington‎@‎netzsch.com


Service Department
Paul Koterba
Direct: 610 280 4407
Cell: 610 883 7573
 paul.koterba‎@‎netzsch.com

Nathan Kasimer
Direct: 610 280 4237
Cell: 484 639 3564
 nathan.kasimer‎@‎netzsch.com

Arthur Dromgoole
Direct: 610 280 1271
Cell: 610 883 7563
 arthur.dromgoole‎@‎netzsch.com


Spare Parts Department
Trudy Taylor
Direct: 610 280 1292
Cell: 610 639 0311
 trudy.taylor‎@‎netzsch.com

Beverly Pohlit
Direct: 610 280 1265
Cell: 610 781 5557
 beverly.pohlit‎@‎netzsch.com


Team Leaders
Service
Dave Hoover
Direct: 610 280 1240
Cell: 484 258 6025
 dave.hoover‎@‎netzsch.com

Customer Service
Chris Eckert
Direct: 610 280 1205
Cell: 610 823 1217
 chris.eckert‎@‎netzsch.com